What did the path to change look like?
Assumptions, testing, and redesign
The initial campaign assumptions involved acquiring sign-ups for a free online law course for the creative industry. Those who signed up, after familiarizing themselves with extensive legal issues dealing with drafting contracts, running a business, or establishing methods for transferring an artist’s intellectual property rights, were to be encouraged to purchase one of the sets of legal document templates prepared specifically for the graphic design industry.
However, already after the first month of running the advertising campaign, we noticed the target audience’s resistance towards the final conversion. Despite high CTRs and a low frequency rate indicating a good selection of the target audience and quality of advertising creations, the recipients were hesitant to sign up for the course.
What’s more, the students who had enrolled so far were not ultimately interested in the package of legal documents made available to them at an attractive price.
With this in mind, we analyzed the customer acquisition journey both at the advertising stage and later, in the mailing received by the students.
The conclusions drawn from the data indicated too high of an entry barrier for an individual recipient into the undertaking referred to in the materials as an online course.
Therefore, several elements of the entire campaign, as well as the target product, required changes:
- We changed the advertising texts discussing the online course to a simple e-book
- We redesigned the landing page describing the benefits of the newly acquired knowledge to address the pain points and concerns of graphic designers
- We prepared the series of automated emails sent to the previously built userbase from scratch, in the form of short portions of knowledge that could be consumed within a few minutes of reading an email on a phone, based on the ready-made video content from the original online course
The multi-channel customer acquisition process changed in this way – almost completely – brought results much better than initially assumed.


